Tag: brand management
Protecting Your “Brand” Through Customer Service
I was recently trying to install a WordPress application on a client’s site. What should have been a no-brainer turned into a three-day ordeal with hours spent on hold to Network Solution’s tech support without satisfactory support. So now, not only did they lose a customer, they’ve damaged their brand in the process.
Looking behind the [...]
Posted: February 19th, 2010 under Branding.
Tags: brand management, customer service, protecting your brand
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